Optimizing Alarm Resolution for Telecom Provider

Overview

For a major telecom provider, developed a data-driven solution to optimize alarm resolution and reduced the number of alarms to review for resolution by 80% through root cause analysis, predictive modeling, and real-time correlation of router alarms.

About the Client

A leading telecom company providing a wide range of services including mobile and fixed-line telephony, broadband internet, operating an extensive network infrastructure supporting millions of customers across various regions.

The Challenge

The client faced operational inefficiencies due to frequent alarms triggered by router downtimes, leading to delayed resolution times and potential impact on service delivery and customer satisfaction. They needed to investigate root causes, gain insights from alarm data, develop predictive capabilities, and implement real-time alarm correlation for efficient management and resolution.

Key Results

Reduced the number of alarms to be reviewed for resolution by 80%
Enhanced prediction accuracy of alarm causes by 65%
Implemented real-time alarm correlation, reducing response times by the Network Operations Center (NOC) team by 60%

Our Solution

Optimizing Alarm Resolution for Telecom Provider — solution architecture diagram

The project implemented a comprehensive approach to optimize alarm resolution:

Conducted thorough root cause analysis of historical alarm data related to router downtimes
Performed Exploratory Data Analysis (EDA) to identify critical time factors and patterns in alarm triggers
Developed a probabilistic model to predict causes of specific alarm types, enhancing prediction accuracy
Implemented an Airflow Directed Acyclic Graph (DAG) for continuous model learning and refreshing
Integrated processed data into a database for real-time access by the Network Operations Center (NOC) team via a GUI
Created a PySpark script for real-time alarm correlation, enabling swift identification and resolution of issues

Technologies Used

PySparkAirflowStatistical modeling techniquesData visualization t

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